FAQ'S

How do I place an order?

You may place an order using the drop down tabs under each toy and adding to cart. If you would like a specific colour ​not listed please choose other and leave your colour choice in the tab below. We will try our best to accommodate all requests however sometimes this is not possible due to supply.

If this is the case you will be notified via email.

 

Payment and Shipping

Orders are generally processed within 3 working days. This may extend to 5 in busy periods.

All UK orders are sent First-Class with Royal Mail. Please allow up to 6 days for delivery on top of processing time. 

Post is done mainly on Tuesdays and Fridays  tracking details will be sent via the website automated system.  

Please note that these estimates are the extreme end of the scale and the majority of orders are received much sooner.

International orders are shipped without tracking. Please be in contact before purchasing for a delivery estimate.

International orders can take up to 4 weeks to arrive. 

Safety:

Our teething toys are made with Silicone beads and beech wood rings.

Our silicone beads are 100% food grade, chewable and soft. They are free from BPA, Lead, Cadmium, Phthalates, PVC and Latex. These beads will not absorb odours or support the growth of mould, fungus or bacteria.

Beech wood is a non-toxic natural hard wood which is non-splintering and boasts naturally anti-bacterial, hardwearing properties. 

Our teething Toys are Compliant with EU Toy safety regulations EN71. Our Jumbo Twin Teething Toy has been independently tested in a lab. And all our Teething Toys have a strength test performed on each piece before leaving our studio.

Please note our teething toys are not fit for use as a dummy/soother and should only be used under adult supervision.

Our teething toys are very safe and hard wearing for little hands, however if any parts become loose please discard immediately and contact us for a replacement.

Returns & Refunds

 

Our Teething Toys are hand-crafted to order, We cannot accept returns unless faulty. If there is a problem with your order please contact us and we will issue a refund or replacement.

Wholesale:

To become a stockist of the Polka Dott Kids range please contact us!